At Caflon USA, we are committed to ensuring customer satisfaction by providing premium products and services. This Return & Cancellation Policy outlines the terms under which returns, refunds, and order cancellations may be requested. It is designed to clarify the conditions and processes involved, ensuring a professional and transparent resolution for any concerns you may have.
If you have any questions about this policy or need assistance, please contact us:
By accessing or purchasing from our website (www.caflonusa.com), you agree to abide by the terms of this Return & Cancellation Policy.
Applicability:
This policy applies to all purchases made directly through Caflon USA’s website, phone orders, or any authorized Caflon USA channels. For purchases made through third-party distributors or retailers, please refer to their respective return and cancellation policies.
Products Covered:
This policy governs returns, refunds, and cancellations for Caflon USA products, including but not limited to:
Legal Compliance:
This policy adheres to applicable U.S. consumer protection laws and regulations. Where regional laws provide additional consumer rights, such provisions will take precedence.
At Caflon USA, we are committed to ensuring customer satisfaction by providing premium products and services. This Return & Cancellation Policy outlines the terms under which returns, refunds, and order cancellations may be requested. It is designed to clarify the conditions and processes involved, ensuring a professional and transparent resolution for any concerns you may have.
If you have any questions about this policy or need assistance, please contact us:
By accessing or purchasing from our website (www.caflonusa.com), you agree to abide by the terms of this Return & Cancellation Policy.
General Conditions for Returns:
Products may be eligible for return if the following conditions are met:
Exceptions:
Certain items are not eligible for returns under this policy, including:
Defective, Damaged, or Incorrect Items:
If you receive a product that is defective, damaged in transit, or incorrect, you must notify us within 7 calendar days of delivery. Supporting documentation, such as photographs, and proof of purchase are required to process your request efficiently.
Requesting a Return Authorization:
To begin the return process, contact our customer service team via email at sales@caflonusa.com or call (800) 423-2315. Please provide the following information:
Return Authorization Number (RA#):
Upon approval, you will be issued a Return Authorization Number (RA#). No returns will be accepted without a valid RA#.
Packaging and Shipping the Return:
Return Shipping Costs:
The customer is responsible for return shipping costs unless the return is due to Caflon USA’s error (e.g., defective, damaged, or incorrect items). We recommend using a traceable shipping service, as Caflon USA is not liable for lost or damaged shipments.
Inspection of Returned Items:
All returned products are subject to inspection upon receipt. Returns that fail to meet the eligibility criteria outlined in this policy will not be refunded and may be returned to the customer at their expense.
Processing Refunds:
If the return is approved, refunds will be processed within 7-10 business days and issued to the original payment method. Please note that original shipping charges are non-refundable, except in cases of defective, damaged, or incorrect items.
Restocking Fee:
A 15% restocking fee may be applied to non-defective product returns. This fee will be deducted from the total refund amount.
Cancellation Timeframe:
Orders may be canceled within 24 hours of placement, provided they have not yet been processed or shipped.
How to Cancel an Order:
To cancel an order, contact us promptly at sales@caflonusa.com or call (800) 423-2315. Provide your order number and the reason for cancellation.
Refunds for Canceled Orders:
If the cancellation is successful, a full refund will be issued to the original payment method within 3-5 business days.
Orders Already Shipped:
If your order has already shipped, it cannot be canceled. You may initiate a return instead, subject to the conditions outlined in this policy.
Policy on Exchanges:
Caflon USA does not offer direct exchanges. If you wish to replace a product, initiate a return for a refund and place a new order for the desired item.
Resolving Issues:
If you believe your return or cancellation request has been handled improperly, contact our customer service team at sales@caflonusa.com or (800) 423-2315.
Escalation Process:
Unresolved disputes may be escalated to independent arbitration in accordance with our Terms & Conditions. Arbitration will be conducted under the rules of the American Arbitration Association (AAA).
Caflon USA reserves the right to modify this policy at any time. Any updates will be posted on this page, and the “Effective Date” will be updated accordingly. Continued use of the Website or our services constitutes acceptance of the revised terms.
Effective Date: December 10, 2024
