Privacy Policy

Caflon USA (“we,” “our,” or “us”) is committed to safeguarding your personal information and maintaining your trust. This Privacy Policy describes how we collect, use, disclose, and protect your data when you access and use our website, www.caflonusa.com (the “Website”). It also outlines your rights under applicable laws and explains how you can exercise those rights.

This policy complies with U.S. data protection regulations, including the California Consumer Privacy Act (CCPA), Health Insurance Portability and Accountability Act (HIPAA), and the Federal Trade Commission Act (FTC Act). By using the Website, you agree to the terms outlined in this Privacy Policy.

If you have questions or concerns, please contact us at:

Definitions

For the purposes of this Privacy Policy:

  • “Data” refers to all information collected through the Website, including personal and non-personal information as defined under applicable U.S. privacy laws.
  • “Cookies” are small text files stored on your device to track and enhance your interaction with the Website.
  • “Data Protection Laws” refers to all applicable laws regulating the processing of personal data, including but not limited to the CCPA, HIPAA, and FTC Act.
  • “Caflon USA” refers to Caflon USA, a company incorporated in the United States, with its registered office at 25416 Frampton Avenue, Harbor City, California (90710).
  • “User” or “you” refers to any individual accessing the Website who is not an employee of Caflon USA or providing services to Caflon USA in connection with their employment or contractual obligations.
  • “Website” refers to www.caflonusa.com and all associated subdomains.

Scope of this Privacy Policy

This Privacy Policy governs the collection, use, and disclosure of data by Caflon USA through this Website. It applies exclusively to the Website and not to third-party websites or services linked from it. Caflon USA is not responsible for the privacy practices or content of external websites.

As the “data controller” under applicable U.S. privacy laws, Caflon USA determines the purposes and means of processing your data collected via the Website.

Data We Collect

Caflon USA collects both personal and non-personal data to provide services, improve user experiences, and comply with legal obligations.

Categories of Data Collected

Personal Data:

  • Name
  • Date of birth
  • Gender
  • Job title or profession
  • Contact details (email address, phone number, physical address)
  • Payment and billing information

Technical Data:

  • Internet Protocol (IP) address
  • Browser type, version, and settings
  • Operating system and platform
  • Time zone and location data
  • Device information (e.g., device type and identifiers)

Behavioral and Usage Data:

  • Pages viewed and actions taken on the Website
  • Duration of visits
  • Referral sources (e.g., search engines, advertisements)

Cookies and Similar Technologies:

  • Preferences and settings for personalized experiences
  • Data analytics to improve website functionality

How We Collect Data

1. Data You Provide

We collect data you provide directly when you:

  • Create an account or place an order.
  • Fill out forms, including contact or subscription forms.
  • Participate in surveys, promotions, or feedback sessions.
  • Communicate with us via email, phone, or mail.
2. Data Collected Automatically

When you interact with our Website, we automatically collect certain data using:

  • Cookies: To remember preferences, track usage, and improve functionality.
  • Log Files: To capture details about your visit, including IP address and browser details.
  • Analytics Tools: To analyze browsing patterns and improve Website performance.

You can manage your cookie preferences through browser settings. Note that disabling cookies may limit some features of the Website.

How We Use Your Data

We process your data for legitimate business purposes, including:

Service Delivery:

  • To fulfill orders and provide customer support.
  • To communicate with you regarding transactions, inquiries, or updates.

Website Optimization:

  • To analyze user behavior and improve Website design and functionality.
  • To ensure the security and integrity of our systems.

Marketing and Communications:

  • To send promotional content or updates (with your consent).
  • To conduct surveys and gather feedback.

Legal and Regulatory Compliance:

  • To comply with applicable laws and regulations.
  • To respond to lawful requests from authorities.

Sharing Your Data

We may share your data under the following circumstances:

With Service Providers:

  • Third-party vendors assisting with payment processing, hosting, or analytics.

With Affiliates and Partners:

  • Subsidiaries or partners for business operations and service delivery.

With Legal Authorities:

  • When required by law to respond to subpoenas, legal claims, or investigations.

Caflon USA does not sell your personal data to third parties.

Data Security

We employ advanced security measures to protect your data:

  • Encryption: Data transmitted and stored is encrypted to prevent unauthorized access.
  • Access Controls: Restricted access to data based on roles and responsibilities.
  • Monitoring: Regular audits and monitoring of systems for vulnerabilities.

While we strive to protect your data, no system is entirely secure. Please report any suspected data breaches to us immediately at sales@caflonusa.com or (800) 423-2315.

Data Retention

Your data will be retained for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal and regulatory obligations. Once the retention period expires, data will be securely deleted or anonymized.

Your Rights

Under U.S. privacy laws, including the CCPA, you may have the following rights:

  1. Right to Access: Request a copy of the personal data we hold about you.
  2. Right to Correction: Request corrections to inaccurate or incomplete data.
  3. Right to Deletion: Request the deletion of your data, subject to legal exceptions.
  4. Right to Opt-Out: Opt-out of the sale of personal data (if applicable).
  5. Right to Non-Discrimination: We will not deny services or discriminate against you for exercising your rights.

To exercise your rights, contact us via:

Third-Party Links

Our Website may include links to external websites. Caflon USA is not responsible for the privacy practices or content of such sites. We encourage you to review their privacy policies before engaging with them.

Changes to This Privacy Policy

Caflon USA reserves the right to amend this Privacy Policy to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised effective date. Your continued use of the Website after such changes constitutes acceptance of the updated policy.

Contact Information

For questions, concerns, or requests related to this Privacy Policy, please contact us at:

Caflon USA is dedicated to transparency, security, and the responsible handling of your personal data.

Thank you for placing your trust in us!

Effective Date: December 10, 2024